eScription Trouble-Shooting Guide



Before you begin this Trouble-Shooting Guide, please look at the text display area again. This is a continuous looping demo with a short pause at the end of the loop. If there is still no scrolling text, please continue.

Most common trouble-shooting issues can be easily resolved through use of the eScription FAQ.

Please note that a new window will open each time you click on a link if any of the following conditions are true:
  1. You have disabled JavaScript in your web browser.
  2. You are viewing this web page in Internet Explorer and your Security Level is set to High.
  3. You are viewing this web page in Internet Explorer and you have disabled Active Scripting.



Please review the following information to help you resolve any problems that you have may be encountering with our demonstration. This web page contains some detailed technical information that may be beyond the interest level of all internet users. Please go to our Connection Test Page to offer us feedback without having to examine the details, or forward this web page to your Network Administrator for examination.

What should have happened - A walk through of the typical viewer experience. This walk through assumes that all eScription requirements have been met.
eScription FAQ (Frequently Asked Questions) - Answers to Frequently Asked Questions and solutions for common trouble-shooting issues.
Requirements of the eScription Platform - Information on browser settings (Technical Level: Moderate).
Supported Browsers - General information about supported browsers.
Connection Test Page - A quick way to offer us feedback about any problem that you have encountered.
Java Permissions Settings for Java VM - Information on Java VM settings (Technical Level: High).
Connection Details - Technical information about how the SpecheBox makes a connection (Technical Level: High)
Contact Speche Support - Call or e-mail Speche Support.



What should have happened (if everything would have worked):
  1. Your web browser will download the web page from our server and render the HTML
  2. Your web browser will download the SpecheBox Applet from our server.
    Exception:
    If you have already downloaded the current version of the SpecheBox Applet by viewing an eScription event or taking a Product Tour, your browser will load the SpecheBox Applet from the web cache on your local computer.
  3. You will be prompted to grant the SpecheBox Applet the permissions required to run. (See General FAQ #2 or Tips for Viewing eScription Events)
    Exceptions:
    1. If you have already responded to the security prompt during your current web browser session, you will not be prompted again. (See General FAQ #3, General FAQ #14)
    2. If you have previously responded to the security prompt and chose to "Always trust contnet from this publisher.", you will not be prompted again.
    3. If you are using Internet Explorer with your Security Level is set to Low, you will not receive this prompt.
  4. The SpecheBox Applet will load and connect to our broadcast server.
  5. The SpecheBox will join the in-progress live broadcast and display any data received.
  6. You may be offered options to change the font, size, style, and color of the text, and background color of the diplay area.
  7. You may be offered options to view or save a complete, up to the second, transcript snapshot or to redirect the data stream to a file or Serial Port.


Requirements of the eScription Platform:

Browsers Supported by the eScription Platform:

Any web browser that is capable of running JavaScript and Java Applets (See General FAQ #1) may be supported by the eScription Platform. A wide variety of Java capable browsers are available for download and installation.  We have listed a few browsers that have been recommended by our viewers.  The listed browsers represent only a fraction of the browsers that are capable of showing the text display.  Please see Requirements of the eScription Platform for additional detail on configuring your web browser to work with eScription.
Internet Explorer, Firefox, Chrome, Safari, Galeon (Unix)




Custom Java permissions settings for the Java VM
If you are using the Custom setting for Java permissions under the Java VM, please review the following:
  1. Run Signed Content must not be disabled
  2. Access to all Files must not be disabled
  3. Access to all Network Addresses must not be disabled
  4. Execute must not be disabled
  5. Dialogs must not be disabled
  6. Printing must not be disabled
  7. Protected Scratch Space must not be disabled
  8. User Selected File Access must not be disabled


Connection Details

The SpecheBox is a signed applet that connects to text.speche.com:80 (216.189.144.23:80) when initialized, using HTTP 1.0 or 1.1.  The SpecheBox is proxy aware and will utilize a proxy when detected.  It will honor authenticating proxies as well as the proxy exception list.  The request is in the form of a METHOD POST to /livestream.aspx asking for a persistent HTTP connection.  The response is a stream of MIME type application/octet-stream (encrypted for encrypted connections...).  Once connected, the server will send a "pulse" every 3 seconds during periods of inactivity in order to keep the connection from timing out due to inactivity.  If a connection is lost, the SpecheBox will attempt to reconnect until the server tells it the event is no longer active.



Contact Speche Support

Supported Browsers - General information about supported browsers
Connection Test Page - A quick way to offer us feedback about the problem you encountered
What should have happened - A walk through of how it should have gone
Requirements of the eScription Platform - Information on browser settings (Technical Level: Moderate)
Java Permissions Settings for Java VM - Information on Java VM settings (Technical Level: High)
Connection Details - Technical information about how the SpecheBox makes a connection (Technical Level: High)
Contact Speche Support - Call or e-mail Speche Support.

© 2000-2006 Speche Communications, Inc.