eScription Trouble-Shooting Guide

Before you begin this Trouble-Shooting Guide, please look at the text display area again. This is a continuous looping demo with a short pause at the end of the loop.
If there is still no scrolling text, please continue.

Please review the following information to help you resolve any problems that you have may be encountering with our demonstration. This web page contains some detailed technical information that may be beyond the interest level of all internet users. Please go to our Platform Diagnostics Page to offer us feedback without having to examine the details, or forward this web page to your Network Administrator for examination.

Supported Browsers - General information about supported browsers
Platform Diagnostics Page - A quick way to offer us feedback about your problem
What should have happened - A walk through of how it should have gone
Requirements of the eScription Platform - Information on browser settings (Technical Level: Moderate)
Java Permissions Settings for Microsoft VM - Information on Microsoft VM settings (Technical Level: High)
Contact Speche (info@speche.com) - E-mail Speche Communications, Inc.

What should have happened (if everything would have worked):

Your browser will begin to download the web page from our server, and begin to render the HTML
Browser:
- Internet Explorer
  - Security set to Low
    1. The Java Applet will load and run
    2. All of the formatting options and the View Transcript button will be available
  - Security set to High
    1. You will be prompted to grant the Java Applet the permissions required to run
    2. The Java Applet will download and run
    3. Neither the formatting options nor the View Transcript button will be available
  - Security set to Custom
    - Please proceed to the Requirements of the eScription Platform
  - All other Security Settings
    1. You will be prompted to grant the Java Applet the permissions required to run
    2. The Java Applet will download and run
    3. All of the formatting options and the View Transcript button will be available
- Netscape
  - You will be prompted four times (only once with Netscape 6.x) to grant the Java Applet the different permission required to run
  - The Java Applet will download and run
  - All of the formatting options and the View Transcript button will be available
Streaming text will scroll through the text display area
You will have the ability to change the Font, Font Size, and Color of the text
You will have the ability to change the Background Color of the text display area (Not available for Netscape 6.x)
You will have the ability to view an up to the second transcript of all text received
You will have the ability to change the display language (If multiple languages are available)

Requirements of the eScription Platform:

The text is delivered by means of a Java Applet, so your network must allow the downloading of Java Applets.
Browser Settings:
- Internet Explorer
  1. Download signed ActiveX controls must not be disabled
  2. Script ActiveX controls marked safe for scripting must not be disabled
  3. Active scripting must not be disabled
  4. Scripting of Java applets must not be disabled
  5. Within the Microsoft VM, Java must not be disabled. If your Java Permissions is set to Custom, please review the Java permissions settings required.
- Netscape
  1. Java must be enabled.
  2. JavaScript must be enabled
Cookies:
- Cookies are used to allow a user to save their formatting changes of the display area
- Cookies must be enabled to allow formatting changes to be saved
Firewalls:
- All communication is via HTTP over port 80
- This platform is configured to work with all Standards Compliant firewalls and proxy servers
- If you were able to load the page, but no scrolling text appeared in the display area, please try our Platform Diagnostics Page

Browsers Supported by the eScription Platform:

Browser Version*	Operating System*
	Win 98	Win ME	NT 4.0	Win 2000	Win XP
Internet Explorer 5.0	Y	NT	NT	Y	N/A
Internet Explorer 5.5	Y	NT	NT	NT	Y
Internet Explorer 6.0	Y	Y	NT	Y	Y
Netscape Navigator 4.08	N	N	N	N	N
Netscape Communicator 4.74	NT	NT	NT	Y	Y
Netscape Communicator 4.75	Y	NT	NT	Y	Y
Netscape Communicator 4.76	Y	NT	NT	Y	Y
Netscape Navigator 6.0	Y	NT	NT	Y	Y
Netscape Navigator 6.1	Y	NT	NT	Y	Y
Netscape Navigator 7.0	NT	NT	NT	Y	Y

Key:
Y = Tested and Supported
N = Does not work
NT = Not Tested
N/A = Browser and Operating System combination is not applicable
* Browser and Operating System combinations not listed above may support some or all of the eScription Platform, but have not been explicitly tested.

Java Permissions Settings for Microsoft VM
If you are using the Custom setting for Java permissions under the Microsoft VM, please review the following:

Run Signed Content must not be disabled
Access to all Files must not be disabled
Access to all Network Addresses must not be disabled
Execute must not be disabled
Dialogs must not be disabled
Printing must not be disabled
Protected Scratch Space must not be disabled
User Selected File Access must not be disabled

Supported Browsers - General information about supported browsers
Platform Diagnostics Page - A quick way to offer us feedback about your problem
What should have happened - A walk through of how it should have gone
Requirements of the eScription Platform - Information on browser settings (Technical Level: Moderate)
Java Permissions Settings for Microsoft VM - Information on Microsoft VM settings (Technical Level: High)
Contact Speche (info@speche.com) - E-mail Speche Communications, Inc.