eScription FAQ (Frequently Asked Questions)

For assistance and tips on viewing eScription Events, please see Viewing eScription Events.

For an overview of eScription, please see eScription: How it works.

To get started using eScription, please see eScription: Getting Started.

The eScription FAQ contains five sections:

General FAQ
Product Tour FAQ
Internet Deposition FAQ
Webcast / Broadcast FAQ
C.A.R.T. FAQ

Please review the General FAQ to answer most questions about the text display. For questions not addressed in the General FAQ, or for additional information specific to the access requirements and available features for an Event type, please review the FAQ for the type of Event that you trying to view.

Please use "Back" and "Forward" buttons provided by your web browser to assist you in navigating the eScription FAQ.

If this FAQ does not cover your question or problem, please e-mail your question or a description of the problem that you encountered to info@speche.com.


General FAQ

1. Do I need to install anything on my computer to see the text display?

2. I received a security warning when I opened a web page. What should I do?

3. I chose No (or Deny) when I received a security warning. How do I make it ask me again, so I can see the text?

4. I use Internet Explorer. What should I do when Microsoft discontinues security fixes to the Microsoft VM on January 2, 2004?

5. What is the best web browser for viewing the text display?

6. When I click on a link, nothing happens. What should I do?

7. When I opened a web page, I received the message: "Your current security settings prohibit running ActiveX controls on this page. As a result, the page may not display properly.". What should I do?

8. Instead of the text display, I see the message: "Java has been disabled in your web browser. You must enable Java to view the text display. Please see the eScription FAQ for additional information.". What should I do?

9. Instead of the text display, I see the message: "Your web browser is not Java enabled. If you have disabled Java in your web browser, you must enable Java to view the text display. Otherwise, please download the Java Plug-in to enable Java within your web browser. Please see the eScription FAQ for additional information.". What should I do?

10. Instead of the text display, I see a grey box. What should I do?

11. Instead of the text display, I see a box with the message: "Click here to get the plugin". What should I do?

12. Instead of the text display I see a box with the message: "This event is currently not active. Please try again later by refreshing or reloading your browser. Contact this event's host with further questions.". What should I do?

13. Instead of the text display, I see a black box with no text. What should I do?

14. Instead of the text display I see a box with the message: "Unable to connect to Text Server. You may be being blocked by your firewall. Please contact your network administrator or this event's host.". What should I do?

15. I copied or clicked on a web page link from an e-mail, and instead of the text display I see a box with the message: "This event is currently not active. Please try again later by refreshing or reloading your browser. Contact this event's host with further questions.". What should I do?

16. I copied or clicked on a web page link from an e-mail, and my web browser can not find the web page. What should I do?

17. I use Internet Explorer and received a pop-up to "download a Java virtual machine". I followed the links to Windows Update but I couldn't find anything about Java. What should I do?


Q: Do I need to install anything on my computer to see the text display?

A: If a JRE (Java Runtime Environment) or JVM (Java Virtual Machine) was not installed with your operating system or your web browser, you may need to install the Java Plug-in to run Java applications in your web browser. Your web browser may offer you a link to download and install a JRE or Java Plug-in, if no JRE is present. If your web browser offers you a link to download and install a JRE, JVM, or Java Plug-in, please follow the instructions offered by your web browser. JRE / JVM versions, or versions of the Java Plug-in are available for Windows, Macintosh, Linux, and UNIX operating systems.
Windows / Internet Explorer Users: Microsoft has discontinued Java support in new Windows installations, requiring use of the Java Plug-in or similar software to view Java applications in Internet Explorer. See Removal of Java from Windows. While the stated target date is January 2, 2004, Microsoft appears to have ceased distribution of the Microsoft virtual machine (Microsoft VM) with new Windows installations or through Windows Update as of August 1, 2003. Please note that as of September 1, 2003, the pop-up provided by Internet Explorer to download and install a Java virtual machine will take you to Windows Update (where no Java virtual machine will be offered).


Q: I received a security warning when I clicked on link. What should I do?

A: When opening the text display, a security pop-window will appear regarding installation of, or privileges for, an application from Stenograph L.L.C.. Depending on your web browser and Java Runtime Environment the exact content of this security warning may vary. Please choose Yes (or Grant) to load the text display. For additional information regarding the security warning please see Viewing eScription Events. Please note that in Internet Explorer, no security warnings will be issued if your Security Level is set to Low.


Q: I chose No (or Deny) when I received a security warning. How do I make it ask me again, so I can see the text?

A: When opening the text display, a security pop-window will appear regarding installation of, or privileges for, an application from Stenograph L.L.C.. The response made to this security warning will be stored by your web browser and will remain in force until you close all browser windows. If you chose No (or Deny), you will need to close all web browser windows before you will receive this security warning again, and be able to choose Yes (or Grant) and view the text display. You must choose Yes (or Grant) to view the text display. For additional information regarding the security warning please see Viewing eScription Events.


Q: I use Internet Explorer. What should I do when Microsoft discontinues security fixes to the Microsoft VM on January 2, 2004?

A: The Microsoft VM is used to run Java applications in Internet Explorer. After Microsoft ceases to update the Microsoft VM, there will be no remedy available if new methods to compromise the security of the Microsoft VM are discovered. This has the potential to put your computer at risk from malicious Java applications. We recommend that Internet Explorer users replace the Microsoft VM with another Java Virtual Machine (or JRE), such as the Java Plug-in. While it may be possible to continue to use the Microsoft VM without incident, please note that Microsoft is recommending the removal of the Microsoft VM after January 2, 2004 and is currently developing solutions to remove the Microsoft VM from individual computers and Local Area Networks.


Q: What is the best web browser for viewing the text display?

A: A wide variety of Java capable browsers are available for download and installation. We have listed a few browsers that have been recommended by our viewers. The listed browsers represent only a fraction of the browsers that are capable of showing the text display.
Windows: Internet Explorer (See General FAQ #1 and General FAQ #4), Netscape, Mozilla
Macintosh: Netscape, Mozilla, Safari
Linux: Netscape, Mozilla
UNIX: Galeon, Mozilla


Q: When I click on a link, nothing happens. What should I do?

A: There are a few possible reasons for this behavior.
Q: When I opened a web page, I received the message: "Your current security settings prohibit running ActiveX controls on this page. As a result, the page may not display properly.". What should I do?

A: To view the text display, you will need to modify your security settings in Internet Explorer.
  1. A security level of HIGH in Internet Explorer will generate this message because Java permissions are set to Disable Java. This security level will also disable Active Scripting and Scripting of Java applets. Please change your security level to Medium or enter the Custom Level and set the Java Permissions for the Microsoft VM to anything other than Disable Java and set both Active Scripting and Scripting of Java applets to Enable or Prompt.
  2. If your security level is set to Custom, enter the Custom Level and set the Java Permissions for the Microsoft VM to anything other than Disable Java (and set both Active Scripting and Scripting of Java applets to Enable or Prompt).
  3. If you are running an older version of Internet Explorer (5.x) that has not been updated recently, please see the eScription Trouble-Shooting Guide for addition information on Internet Explorer security settings.

Q: Instead of the text display, I see the message: "Java has been disabled in your web browser. You must enable Java to view the text display. Please see the eScription FAQ for additional information.". What should I do?

A: To view the text display, you will need to Enable Java in the settings / preferences of your web browser.


Q: Instead of the text display, I see the message: "Your web browser is not Java enabled. If you have disabled Java in your web browser, you must enable Java to view the text display. Otherwise, please download the Java Plug-in to enable Java within your web browser. Please see the eScription FAQ for additional information.". What should I do?

A: If you received a message stating "Your current security settings prohibit running ActiveX controls...", please see General FAQ #7.
If you received a message stating "Java has been disabled in your web browser...", please see General FAQ #8.
Q: Instead of the text display, I see a grey box. What should I do?

A: Please review the following options:
  1. If you did not receive a security warning when opening the web page: It may have opened behind another window. Please minimize all open web browser and application windows. If you find a security warning pop-up window, please choose Yes (or Grant) to view the text display. If you do not find a security warning pop-up window please continue to number 3.
  2. If you received a security warning and chose Run (or Yes or Grant): The text display is loading, but it is being prevented from initializing in your web browser. Please complete the Browser and Connection Test. This process will help us to determine why the text display is not working properly with your web browser or network. For additional information, please see the eScription Trouble-Shooting Guide.
  3. If a security warning was never issued: The text display is failing to load properly. Please complete the Browser and Connection Test. This process will help us to determine why the text display is not working properly with your web browser or network. For additional information, please see the eScription Trouble-Shooting Guide.

Q: Instead of the text display, I see a box with the message: "Click here to get the plugin". What should I do?

A: Your web browser has detected that you are trying to run a Java application without an installed Java Runtime Environment (JRE). Please click anywhere within the box and follow the instructions to install a JRE on your computer. After the installation is complete, you should see the following message within the box: "After installing the plugin, click here.". Please click anywhere within the box to view the text display.


Q: Instead of the text display, I see a box with the message: "This event is currently not active. Please try again later by refreshing or reloading your browser. Contact this event's host with further questions.". What should I do?

A: There are a few reasons why you may see this message displayed.
  1. If you clicked on, or copied a link from an e-mail, please see General FAQ #15.
  2. The Event that you are trying to access has ended, been rescheduled, or cancelled. Please confirm the status of the Event with the source of the e-mail, or the scheduling organization.
  3. A temporary Internet issue may have prevented a successful connection to our broadcast server, please refresh the web page.
  4. Your network / firewall / proxy server may be preventing the text display from connecting to an event on our broadcast server. Please confirm that your computer can connect our broadcast server by opening the Speche Communications home page and clicking on one of the Product Tours on the left menu. If you are attempting to view a Product Tour, please complete the Browser and Connection Test. For additional information, please see the eScription Trouble-Shooting Guide.

Q: Instead of the text display, I see a black box with no text. What should I do?

A: There are a number of situations that may result in an empty text display.
  1. If you chose No (or Deny) when presented with a security warning, the text display will not have the necessary permissions to run within your web browser. Please see General FAQ #3.
  2. The Event may not have issued any text since you connected to our broadcast server. The text display will only show text that has been received since you connected. You may have successfully connected to a live Event, but you might not see text for any of the following reasons:
    • The broadcast is not yet underway. It is common to allow access to the text display prior to the start time of an Event. Please confirm the start time of the Event.
    • The broadcast may have been delayed.
    • You may have connected to the broadcast during a scheduled break.
    • The broadcast may have ended.
    • Each Product Tour shows a replay of an actual Event in a continuous loop demo. There is a short pause in text delivery after each demo reaches the end of the transcript and starts over at the beginning. The timing of the text delivery has not been altered from the recorded event, and a pause by a speaker would be reflected as a pause in the text delivery. Please recheck the text display to verify that no text present.
    If you have reason to believe that you should be seeing text, you can confirm that your browser is capable of running our text display by opening the Speche Communications home page and choosing one of the Product Tours on the left menu.
  3. A temporary Internet issue may have prevented the text display from making a successful connection to our broadcast server. Please refresh the web page.
  4. Your network / firewall / proxy server may be preventing the text display from successfully connecting to our broadcast server. Please complete the Browser and Connection Test. For additional information, please see the eScription Trouble-Shooting Guide.

Q: Instead of the text display I see a box with the message: "Unable to connect to Text Server. You may be being blocked by your firewall. Please contact your network administrator or this event's host.". What should I do?

A: There are a few situations that may result in this message being displayed.
  1. If you chose No (or Deny) when presented with a security warning, this message is being displayed because you did not give the text display permission to connect to our broadcast server. Please see General FAQ #3.
  2. Please refresh the web page. A temporary issue may have prevented the text display from making a successful connection to our broadcast server.
  3. If this problem persists after refreshing the page, your network / firewall / proxy server may be preventing you from connecting to our broadcast server. Please complete the Browser and Connection Test. For additional information, please see the eScription Trouble-Shooting Guide.

Q: I copied or clicked on a web page link from an e-mail, and instead of the text display I see a box with the message: "This event is currently not active. Please try again later by refreshing or reloading your browser. Contact this event's host with further questions.". What should I do?

A: This can result from a common flaw in many e-mail clients. When a web page link* is longer than the area it is displayed in, the e-mail client may split the link into multiple lines, with only the first line highlighted as a link. The remaining portion of the original link will appear as normal text at the beginning of the next line. Please verify that the link that you clicked on, or copied was not split into multiple lines by your e-mail client.
Example:
Original link sent in e-mail: http://www.speche.com/Event.aspx?Org=123456789
Result in your e-mail client: http://www.speche.com/Event.aspx?Org=1234
56789
If the link was split into multiple lines, simply copy (Ctrl+c) the remaining portion of the link (the second line) and paste (Ctrl+v) it at the end of the URL in your web browsers Address bar.

* If the web page link and the matching URL in your web browser appear to be appropriate, please see General FAQ #12.


Q: I copied or clicked on a web page link from an e-mail, and my web browser could not find the web page. What should I do?

A: This can result from a common flaw in many e-mail clients. When a web page link* is longer than the area it is displayed in, the e-mail client may split the link into multiple lines, with only the first line highlighted as a link. The remaining portion of the original link will appear as normal text at the beginning of the next line. Please verify that the link that you clicked on, or copied was not split into multiple lines by your e-mail client.
Example:
Original link sent in e-mail: http://www.speche.com/Event.aspx?Org=123456789
Result in your e-mail client: http://www.speche.com/Event.aspx?Org=1234
56789
If the link was split into multiple lines, simply copy (Ctrl+c) the remaining portion of the link (the second line) and paste (Ctrl+v) it at the end of the URL in your web browsers Address bar.

* If the web page link and the matching URL in your web browser appear to be appropriate, please see General FAQ #12.


Q: I use Internet Explorer and received a pop-up to "download a Java virtual machine". I followed the links to Windows Update but I couldn't find anything about Java. What should I do?

A: Microsoft has withdrawn the download of new installations of the Microsoft virtual machine (Microsoft VM) from Windows Update. Please install the Java Plug-in on your computer to allow Java applications to run in your web browser. For additional information please see General FAQ #1 and General FAQ #4.



General FAQ
Product Tour FAQ
Internet Deposition FAQ
Webcast / Broadcast FAQ
C.A.R.T. FAQ

Product Tour FAQ

1. Do I need to install anything on my computer to view a Product Tour?

2. I received a security warning when I opened one of the Product Tours. What should I do?

3. When opening a Product Tour display page, I chose No (or Deny) when I received a security warning. How do I make it ask me again, so I can see the text?

4. What is the best web browser for viewing a Product Tour?

5. When I click on a Product Tour, nothing happens. What should I do?

6. When I click on a Product Tour, I receive the message: "Your current security settings prohibit running ActiveX controls on this page. As a result, the page may not display properly.". What should I do?

7. When viewing a Product Tour, instead of the text display, I see the message: "Java has been disabled in your web browser. You must enable Java to view the text display. Please see the eScription FAQ for additional information.". What should I do?

8. When viewing a Product Tour, instead of the text display, I see the message: "Your web browser is not Java enabled. If you have disabled Java in your web browser, you must enable Java to view the text display. Otherwise, please download the Java Plug-in to enable Java within your web browser. Please see the eScription FAQ for additional information.". What should I do?

9. When viewing a Product Tour, instead of the text display, I see a grey box. What should I do?

10. When viewing a Product Tour, instead of the text display, I see a box with the message: "Click here to get the plugin". What should I do?

11. When viewing a Product Tour, instead of the text display I see a box with the message: "This event is currently not active. Please try again later by refreshing or reloading your browser. Contact this event's host with further questions.". What should I do?

12. When viewing a Product Tour, I see a black box with no text. What should I do?

13. When viewing a Product Tour, instead of the text display I see a box with the message: "Unable to connect to Text Server. You may be being blocked by your firewall. Please contact your network administrator or this event's host.". What should I do?

14. When viewing a Product Tour with Internet Explorer and received a pop-up to "download a Java virtual machine". I followed the links to Windows Update but I couldn't find anything about Java. What should I do?

15. When viewing the C.A.R.T. Product Tour with Internet Explorer, I can't change the font, font size, text color, background color, or view the transcript. What should I do?


Q: Do I need to install anything on my computer to view a Product Tour?

A: If a JRE (Java Runtime Environment) or JVM (Java Virtual Machine) was not installed with your operating system or your web browser, you may need to install the Java Plug-in to run Java applications in your web browser. Your web browser may offer you a link to download and install a JRE or Java Plug-in, if no JRE is present. If your web browser offers you a link to download and install a JRE, JVM, or Java Plug-in, please follow the instructions offered by your web browser. JRE / JVM versions, or versions of the Java Plug-in are available for Windows, Macintosh, Linux, and UNIX operating systems.
Windows / Internet Explorer Users: Microsoft has discontinued Java support in new Windows installations, requiring use of the Java Plug-in or similar software to view Java applications in Internet Explorer. See Removal of Java from Windows. While the stated target date is January 2, 2004, Microsoft appears to have ceased distribution of the Microsoft virtual machine (Microsoft VM) with new Windows installations or through Windows Update as of August 1, 2003. Please note that as of September 1, 2003, the pop-up provided by Internet Explorer to download and install a Java virtual machine will take you to Windows Update (where no Java virtual machine will be offered).


Q: I received a security warning when I opened one of the Product Tours. What should I do?

A: When opening the text display, a security pop-window will appear regarding installation of, or privileges for, an application from Stenograph L.L.C.. Depending on your web browser and Java Runtime Environment the exact content of this security warning may vary. Please choose Yes (or Grant) to load the text display. For additional information regarding the security warning please see Viewing eScription Events. Please note that in Internet Explorer, no security warnings will be issued if your Security Level is set to Low.


Q: When opening a Product Tour display page, I chose No (or Deny) when I received a security warning. How do I make it ask me again, so I can see the text?

A: When opening the text display, a security pop-window will appear regarding installation of, or privileges for, an application from Stenograph L.L.C.. The response made to this security warning will be stored by your web browser and will remain in force until you close all browser windows. If you chose No (or Deny), you will need to close all web browser windows before you will receive this security warning again, and be able to choose Yes (or Grant) and view the text display. You must choose Yes (or Grant) to view the text display. For additional information regarding the security warning please see Viewing eScription Events.


Q: What is the best web browser for viewing a Product Tour?

A: A wide variety of Java capable browsers are available for download and installation. We have listed a few browsers that have been recommended by our viewers. The listed browsers represent only a fraction of the browsers that are capable of showing the text display.
Windows: Internet Explorer (See Product Tour FAQ #1 and General FAQ #4), Netscape, Mozilla
Macintosh: Netscape, Mozilla, Safari
Linux: Netscape, Mozilla
UNIX: Galeon, Mozilla


Q: When I click on a Product Tour, nothing happens. What should I do?

A: There are a few possible reasons for this behavior.

Q: When I click on a Product Tour, I receive the message: "Your current security settings prohibit running ActiveX controls on this page. As a result, the page may not display properly.". What should I do?

A: To view the text display, you will need to modify your security settings in Internet Explorer.
  1. A security level of HIGH in Internet Explorer will generate this massage Java permissions are set to Disable Java. This security level will also disable Active Scripting and Scripting of Java applets. Please change your security level to Medium or enter the Custom Level and set both Active Scripting and Scripting of Java applets to Enable or Prompt, and set the Java Permissions for the Microsoft VM to anything other than Disable Java.
  2. If your security level is set to Custom, enter the Custom Level and set the Java Permissions for the Microsoft VM to anything other than Disable Java (and set both Active Scripting and Scripting of Java applets to Enable or Prompt).
  3. If you are running an older version of Internet Explorer (5.x) that has not been updated recently, please see the eScription Trouble-Shooting Guide for addition information on Internet Explorer security settings.

Q: When viewing a Product Tour, instead of the text display, I see the message: "Java has been disabled in your web browser. You must enable Java to view the text display. Please see the eScription FAQ for additional information.". What should I do?

A: To view the text display, you will need to Enable Java in the settings / preferences of your web browser.


Q: When viewing a Product Tour, instead of the text display, I see the message: "Your web browser is not Java enabled. If you have disabled Java in your web browser, you must enable Java to view the text display. Otherwise, please download the Java Plug-in to enable Java within your web browser. Please see the eScription FAQ for additional information.". What should I do?

A: If you received a message stating "Your current security settings prohibit running ActiveX controls...", please see Product Tour FAQ #6.
If you received a message stating "Java has been disabled in your web browser...", please see Product Tour FAQ #7.
Q: When viewing a Product Tour, instead of the text display, I see a grey box. What should I do?

A: Please review the following options:
  1. If you did not receive a security warning when opening the web page: It may have opened behind another window. Please minimize all open web browser and application windows. If you find a security warning pop-up window, please choose Yes (or Grant) to view the text display. If you do not find a security warning pop-up window please continue to number 3.
  2. If you received a security warning and chose Yes (or Grant): The text display is loading, but it is being prevented from initializing in your web browser. Please complete the Browser and Connection Test. This process will help us to determine why the text display is not working properly with your web browser or network. For additional information, please see the eScription Trouble-Shooting Guide.
  3. If a security warning was never issued: The text display is failing to load properly. Please complete the Browser and Connection Test. This process will help us to determine why the text display is not working properly with your web browser or network. For additional information, please see the eScription Trouble-Shooting Guide.

Q: When viewing a Product Tour, instead of the text display, I see a box with the message: "Click here to get the plugin". What should I do?

A: Your web browser has detected that you are trying to run a Java application without an installed Java Runtime Environment (JRE). Please click anywhere within the box and follow the instructions to install a JRE on your computer. After the installation is complete, you should see the following message within the box: "After installing the plugin, click here.". Please click anywhere within the box to view the text display.


Q: When I click on a Product Tour, I see a box with the message: "This event is currently not active. Please try again later by refreshing or reloading your browser. Contact this event's host with further questions.". What should I do?

A: Your web browser is loading the text display, but something has prevented the text display from successfully connecting to one of the demo events on our broadcast server. Please refresh the web page. If you are still receiving this message, your network / firewall / proxy server may be preventing the text display from connecting to an event on our broadcast server. Please complete the Browser and Connection Test. For additional information, please see the eScription Trouble-Shooting Guide.


Q: When viewing a Product Tour, I see a black box with no text. What should I do?

A: There are a few situations that may result in an empty text display.
  1. If you chose No (or Deny) when presented with a security warning while trying to view a Product Tour, the applet may not have the necessary permissions to run within your web browser. Please see Product Tour FAQ #3.
  2. The Product Tours are showing replays of actual events in a continuous loop demo. There is a short pause in text delivery when each demo transitions reaches the end of the transcript and starts over at the beginning. The timing of the text delivery has not been altered from the recorded event, and a pause by a speaker would be reflected as a pause in the text delivery. Please recheck the text display to verify that there is not text present.
  3. Please refresh the web page. A temporary issue may have prevented the text display from making a successful connection to our broadcast server.
  4. If this problem persists after refreshing the page, your network / firewall / proxy server may be preventing you from connecting to our broadcast server. Please complete the Browser and Connection Test. For additional information, please see the eScription Trouble-Shooting Guide.

Q: When viewing a Product Tour, instead of the text display I see a box with the message: "Unable to connect to Text Server. You may be being blocked by your firewall. Please contact your network administrator or this event's host.". What should I do?

A: There are a few situations that may result in this message being displayed.
  1. If you chose No (or Deny) when presented with a security warning while trying to view a Product Tour, this message is being displayed because you did not give the text display permission to connect to our broadcast server. Please see Product Tour FAQ #3.
  2. Please refresh the web page. A temporary issue may have prevented the text display from making a successful connection to our broadcast server.
  3. If this problem persists after refreshing the page, your network / firewall / proxy server may be preventing you from connecting to our broadcast server. Please complete the Browser and Connection Test. For additional information, please see the eScription Trouble-Shooting Guide.

Q: When viewing a Product Tour with Internet Explorer and received a pop-up to "download a Java virtual machine". I followed the links to Windows Update but I couldn't find anything about Java. What should I do?

A: Microsoft has withdrawn the download of new installations of the Microsoft virtual machine (Microsoft VM) from Windows Update. Please install the Java Plug-in on your computer to allow Java applications to run in your web browser. For additional information please see Product Tour FAQ #1 and General FAQ #4.


Q: When viewing the C.A.R.T. Product Tour with Internet Explorer, I can't change the font, font size, text color, background color, or view the transcript. What should I do?

A: Scripting of Java applets has been disabled within Internet Explorer. You must enable Scripting of Java applets in the Custom security settings to interact with the text display.



General FAQ
Product Tour FAQ
Internet Deposition FAQ
Webcast / Broadcast FAQ
C.A.R.T. FAQ

Internet Deposition FAQ

1. Do I need to install anything on my computer to view an Internet Deposition?

2. I received a security warning when trying to view an Internet Deposition. What should I do?

3. When opening an Internet Deposition display page, I chose No (or Deny) when I received a security warning. How do I make it ask me again, so I can see the text?

4. What is the best web browser for viewing an Internet Deposition?

5. How do I view an Internet Deposition?

6. I was sent a PassCode for an Internet Deposition. What should I do?

7. I was sent a web page link for an Internet Deposition. When I go to the web page, it is asking me for a PassCode and I don't have one. What should I do?

8. I was sent a web page link for an Internet Deposition. When I go to the web page, there is a prominent message saying: "Detecting Java Runtime Environment...". What should I do?

9. I was sent a web page link for an Internet Deposition. When I go to the web page I receive the message: "This PassCode cannot be validated for any active sessions. Please verify the following: 1. That you entered the correct PassCode. 2. That the session you are trying to attend has not ended. For additional information, please click on the eScription FAQ link on the Login page.". What should I do?

10. I was sent a PassCode for an Internet Deposition, but when I enter it I receive the message: "This PassCode cannot be validated for any active sessions. Please verify the following: 1. That you entered the correct PassCode. 2. That the session you are trying to attend has not ended. For additional information, please click on the eScription FAQ link on the Login page.". What should I do?

11. When trying to view an Internet Deposition, I just see a web page with "Re-Open Display" at the top, and nothing happens when I click on the Enter button. What should I do?

12. I was sent a web page link for an Internet Deposition. When I go to the web page I receive the message: "Your current security settings prohibit running ActiveX controls on this page. As a result, the page may not display properly.". What should I do?

13. I was sent a web page link for an Internet Deposition. When I go to the web page I see the message: "Java has been disabled in your web browser. You must enable Java to view the text display. Please see the eScription FAQ for additional information." at the top of the page. What should I do?

14. I was sent a web page link for an Internet Deposition. When I go to the web page I see the message: "Your web browser is not Java enabled. If you have disabled Java in your web browser, you must enable Java to view the text display. Otherwise, please download the Java Plug-in to enable Java within your web browser. Please see the eScription FAQ for additional information." at the top of the page. What should I do?

15. Instead of the Internet Deposition text display, I see a grey box. What should I do?

16. Instead of the Internet Deposition text display, I see a box with the message: "Click here to get the plugin". What should I do?

17. Instead of the Internet Deposition text display I see a box with the message: "This event is currently not active. Please try again later by refreshing or reloading your browser. Contact this event's host with further questions.". What should I do?

18. When viewing an Internet Deposition, I see a black box with no text. What should I do?

19. Instead of the Internet Deposition text display I see a box with the message: "Unable to connect to Text Server. You may be being blocked by your firewall. Please contact your network administrator or this event's host.". What should I do?

20. I was sent a web page link for an Internet Deposition, and my web browser could not find the web page. What should I do?

21. I was trying to view an Internet Deposition with Internet Explorer and received a pop-up to "download a Java virtual machine". I followed the links to Windows Update but I couldn't find anything about Java. What should I do?


Q: Do I need to install anything on my computer to view an Internet Deposition?

A: If a JRE (Java Runtime Environment) or JVM (Java Virtual Machine) was not installed with your operating system or your web browser, you may need to install the Java Plug-in to run Java applications in your web browser. Your web browser may offer you a link to download and install a JRE or Java Plug-in, if no JRE is present. If your web browser offers you a link to download and install a JRE, JVM, or Java Plug-in, please follow the instructions offered by your web browser. JRE / JVM versions, or versions of the Java Plug-in are available for Windows, Macintosh, Linux, and UNIX operating systems.
Windows / Internet Explorer Users: Microsoft has discontinued Java support in new Windows installations, requiring use of the Java Plug-in or similar software to view Java applications in Internet Explorer. See Removal of Java from Windows. While the stated target date is January 2, 2004, Microsoft appears to have ceased distribution of the Microsoft virtual machine (Microsoft VM) with new Windows installations or through Windows Update as of August 1, 2003. Please note that as of September 1, 2003, the pop-up provided by Internet Explorer to download and install a Java virtual machine will take you to Windows Update (where no Java virtual machine will be offered).


Q: I received a security warning when trying to view an Internet Deposition. What should I do?

A: When opening the text display, a security pop-window will appear regarding installation of, or privileges for, an application from Stenograph L.L.C.. Depending on your web browser and Java Runtime Environment the exact content of this security warning may vary. Please choose Yes (or Grant) to load the text display. For additional information regarding the security warning please see Viewing eScription Events. Please note that in Internet Explorer, no security warnings will be issued if your Security Level is set to Low.


Q: When opening an Internet Deposition display page, I chose No (or Deny) when I received a security warning. How do I make it ask me again, so I can see the text?

A: When opening the text display, a security pop-window will appear regarding installation of, or privileges for, an application from Stenograph L.L.C.. The response made to this security warning will be stored by your web browser and will remain in force until you close all browser windows. If you chose No (or Deny), you will need to close all web browser windows before you will receive this security warning again, and be able to choose Yes (or Grant) and view the text display. You must choose Yes (or Grant) to view the text display. For additional information regarding the security warning please see Viewing eScription Events.


Q: What is the best web browser for viewing an Internet Deposition?

A: A wide variety of Java capable browsers are available for download and installation. We have listed a few browsers that have been recommended by our viewers. The listed browsers represent only a fraction of the browsers that are capable of showing the text display.
Windows: Internet Explorer (See Internet Deposition FAQ #1 and General FAQ #4), Netscape, Mozilla
Macintosh: Netscape, Mozilla, Safari
Linux: Netscape, Mozilla
UNIX: Galeon, Mozilla


Q: How do I view an Internet Deposition?

A: Please review the steps below, on viewing an Internet Deposition.
  1. Log In to the Internet Deposition:
    • If you were sent a PassCode, please go to www.speche.com/CRDisplay and enter your PassCode.
    • If you were sent a web page link to view the Internet Deposition, please click on the link, or copy the link into the address bar of your browser.
  2. The main text display will load in the upper left hand portion of your desktop.
  3. A security pop-up may request permissions necessary to load and run the text display.
  4. Text will be displayed as it is received from the Court Reporter.
  5. You can modify the text color and background color of the main text display. Depending on the size of your desktop (800x600, 1024x768, etc..) you may be offered options to change the text size and display height.
  6. You can view an up to the second transcript of the entire Internet Deposition.
  7. The Login page will remain open in the background. The page will offer you a button to re-open the Internet Deposition display window(s).
  8. If you encounter any difficulties viewing an Internet Deposition, please continue reviewing the questions offered in the Internet Deposition FAQ.

Q: I was sent a PassCode for an Internet Deposition. What should I do?

A: Please review the steps below, on viewing an Internet Deposition.
  1. Please go to www.speche.com/CRDisplay and enter your PassCode.
  2. The main text display will load in the upper left hand portion of your desktop.
  3. A security pop-up may request permissions necessary to load and run the text display.
  4. Text will be displayed as it is received from the Court Reporter.
  5. You can modify the text color and background color of the main text display. Depending on the size of your desktop (800x600, 1024x768, etc..) you may be offered options to change the text size and display height.
  6. You can view an up to the second transcript of the entire Internet Deposition.
  7. The Login page will remain open in the background. The page will offer you a button to re-open the Internet Deposition display window(s).
  8. If you encounter any difficulties viewing an Internet Deposition, please continue reviewing the questions offered in the Internet Deposition FAQ.

Q: I was sent a web page link for an Internet Deposition. When I go to the web page, it is asking me for a PassCode and I don't have one. What should I do?

A: There are two possible courses of action:
Q: I was sent a web page link for an Internet Deposition. When I go to the web page, there is prominent message saying: "Detecting Java Runtime Environment...". What should I do?

A: When you load the Login page for an Internet Deposition, it will attempt to determine what application runtime environments are available within your web browser. This message should appear for less than a second.
If this message continues to be displayed, either your web browser is not capable of running a Java application or a setting in your web browser is preventing the Internet Deposition web page from functioning properly.
Please review the possible reasons below.
  1. If you received a pop-up message stating "Your current security settings prohibit running ActiveX controls...", please see Internet Deposition FAQ #12.
  2. If the web page contains a message stating "Java has been disabled in your web browser...", please see Internet Deposition FAQ #13.
  3. If the web page contains a message stating "Your web browser is not Java enabled...", please see Internet Deposition FAQ #14.
  4. If the web page contains a message stating "Click here to get the plugin...", please see Internet Deposition FAQ #16.
  5. If you received a pop-up to "download a Java virtual machine...", please see Internet Deposition FAQ #21.
  6. If "Detecting Java Runtime Environment...", appears at the top of the web page and none of the above messages appeared as a pop-up or on the web page, please review the options available for your web browser.
    • Internet Explorer: Please enable Active Scripting and Scripting of Java applets. If Active Scripting and Scripting of Java applets are already enabled, your web browser does not have the Microsoft VM or any other Java Runtime Environment (JRE) currently installed. Please install the Java Plug-in on your computer to allow Java applications to run in your web browser. For additional information please see Internet Deposition FAQ #1 and General FAQ #4.
    • Netscape: Please enable JavaScript within your web browser. If JavaScript is already enabled, your web browser does not have a Java Runtime Environment (JRE) currently installed. Please install the Java Plug-in or go to the Netscape web site and download the version of the Plug-in offered by Netscape.
    • All other web browsers: Please enable JavaScript within your web browser. If JavaScript is already enabled, your web browser does not have a Java Runtime Environment (JRE) currently installed. Please install the Java Plug-in. Please note that not all web browsers are capable of running Java applications. If you receive this message after installing the Java Plug-in, you may still need to enable Java in web browser or you may need to use a different web browser to run Java applications.

Q: I was sent a web page link for an Internet Deposition. When I go to the web page I receive the message: "This PassCode cannot be validated for any active sessions. Please verify the following: 1. That you entered the correct PassCode. 2. That the session you are trying to attend has not ended. For additional information, please click on the eScription FAQ link on the Login page.". What should I do?

A: There are two common reasons for this message when using a Quick Entry link.
  1. This can result from a common flaw in many e-mail clients. When a web page link is longer than the area it is displayed in, the e-mail client may split the link into multiple lines, with only the first line highlighted as a link. The remaining portion of the original link will appear as normal text at the beginning of the next line. Please verify that the link that you clicked on, or copied was not split into multiple lines by your e-mail client.
    Example:
    Original link sent in e-mail: http://www.speche.com/Event.aspx?Org=123456789
    Result in your e-mail client: http://www.speche.com/Event.aspx?Org=1234
    56789
    If the link was split into multiple lines, simply copy (Ctrl+c) the remaining portion of the link (the second line) and paste (Ctrl+v) it at the end of the URL in your web browsers Address bar.

  2. The Internet Deposition that you are trying to access has been cancelled, or ended more than 30 minutes ago. Please confirm the date and time of the Internet Deposition or contact the source of the web page link for additional information.

Q: I was sent a PassCode for an Internet Deposition, but when I enter it I receive the message: "This PassCode cannot be validated for any active sessions. Please verify the following: 1. That you entered the correct PassCode. 2. That the session you are trying to attend has not ended. For additional information, please click on the eScription FAQ link on the Login page.". What should I do?

A: Please re-enter the PassCode. PassCodes are not case sensitive. If you continue to receive this message, the Internet Deposition that you are trying to access has been cancelled, or ended more than 30 minutes ago. Please confirm the date and time of the Internet Deposition or contact the source of the PassCode for additional information.
Q: When trying to view an Internet Deposition, I just see a web page with "Re-Open Display" at the top, and nothing happens when I click on the Enter button. What should I do?

A: If you are running software that will block pop-ups, it may prevent the Login page from opening a new web browser window. Many pop-up blockers offer ways to disable the blocking for a specific web page or link, such as holding the Ctrl key when clicking on a link. Please read the help or instructions that came with your pop-up blocker to learn how disable it for a given link. Please note that it may be necessary to completely disable the pop-up blocker while using our web site, if no alternative can be found.


Q: I was sent a web page link for an Internet Deposition. When I go to the web page I receive the message: "Your current security settings prohibit running ActiveX controls on this page. As a result, the page may not display properly.". What should I do?

A: To view the text display, you will need to modify your security settings in Internet Explorer.
  1. A security level of HIGH in Internet Explorer will generate this massage Java permissions are set to Disable Java. This security level will also disable Active Scripting and Scripting of Java applets. Please change your security level to Medium or enter the Custom Level and set both Active Scripting and Scripting of Java applets to Enable or Prompt, and set the Java Permissions for the Microsoft VM to anything other than Disable Java.
  2. If your security level is set to Custom, enter the Custom Level and set the Java Permissions for the Microsoft VM to anything other than Disable Java (and set both Active Scripting and Scripting of Java applets to Enable or Prompt).
  3. If you are running an older version of Internet Explorer (5.x) that has not been updated recently, please see the eScription Trouble-Shooting Guide for addition information on Internet Explorer security settings.

Q: I was sent a web page link for an Internet Deposition. When I go to the web page I see the message: "Java has been disabled in your web browser. You must enable Java to view the text display. Please see the eScription FAQ for additional information." at the top of the page. What should I do?

A: To view the text display, you will need to Enable Java in the settings / preferences of your web browser.


Q: I was sent a web page link for an Internet Deposition. When I go to the web page I see the message: "Your web browser is not Java enabled. If you have disabled Java in your web browser, you must enable Java to view the text display. Otherwise, please download the Java Plug-in to enable Java within your web browser. Please see the eScription FAQ for additional information." at the top of the page. What should I do?

A: Please review the options available for each browser.
Q: Instead of the Internet Deposition text display, I see a grey box. What should I do?

A: Please review the following options:
  1. If you did not receive a security warning when opening the web page: It may have opened behind another window. Please minimize all open web browser and application windows. If you find a security warning pop-up window, please choose Yes (or Grant) to view the text display. If you do not find a security warning pop-up window please continue to number 3.
  2. If you received a security warning and chose Yes (or Grant): The text display is loading, but it is being prevented from initializing in your web browser. Please complete the Browser and Connection Test. This process will help us to determine why the text display is not working properly with your web browser or network. For additional information, please see the eScription Trouble-Shooting Guide.
  3. If a security warning was never issued: The text display is failing to load properly. Please complete the Browser and Connection Test. This process will help us to determine why the text display is not working properly with your web browser or network. For additional information, please see the eScription Trouble-Shooting Guide.

Q: Instead of the Internet Deposition text display, I see a box with the message: "Click here to get the plugin". What should I do?

A: Your web browser has detected that you are trying to run a Java application without an installed Java Runtime Environment (JRE). Please click anywhere within the box and follow the instructions to install a JRE on your computer. After the installation is complete, you should see the following message within the box: "After installing the plugin, click here.". Please click anywhere within the box to view the text display.


Q: Instead of the Internet Deposition text display I see a box with the message: "This event is currently not active. Please try again later by refreshing or reloading your browser. Contact this event's host with further questions.". What should I do?

A: There are a few reasons why you may see this message displayed.
  1. The Internet Deposition that you are trying to access has not yet started or has been re-scheduled. Please confirm that Date and Time of the Internet Deposition, available at the bottom of the Login web page.
  2. The Internet Deposition that you are trying to access has ended within the last 30 minutes. A complete transcript should still be available. Please confirm the status of the Event with the source of the e-mail, or the scheduling organization.
  3. Please refresh the web page. A temporary Internet issue may have prevented a successful connection to our broadcast server.
  4. Your network / firewall / proxy server may be preventing the text display from connecting to an event on our broadcast server. Please confirm that your computer can connect our broadcast server by opening the Speche Communications home page and clicking on one of the Product Tours on the left menu. If you are attempting to view a Product Tour, please complete the Browser and Connection Test. For additional information, please see the eScription Trouble-Shooting Guide.

Q: When viewing an Internet Deposition, I see a black box with no text. What should I do?

A: There are a number of situations that may result in an empty text display.
  1. If you chose No (or Deny) when presented with a security warning, the text display will not have the necessary permissions to run within your web browser. Please see Internet Deposition FAQ #3.
  2. The Event may not have issued any text since you connected to our broadcast server. The text display will only show text that has been received since you connected. You may have successfully connected to a live Internet Deposition, but you might not see text for any of the following reasons:
    • The deposition is not yet underway. It is common to allow access to the text display prior to the start time of an Event. Please confirm the start time of the Event.
    • The deposition may have been delayed.
    • You may have connected to the deposition during a scheduled break.
    • The deposition may have ended.
    Please view the transcript to determine if any text has been issued during this Deposition.

    If you have reason to believe that you should be seeing text, you can confirm that your browser is capable of running our text display by opening the Speche Communications home page and choosing one of the Product Tours on the left menu.
  3. Please refresh the web page. A temporary Internet issue may have prevented the text display from making a successful connection to our broadcast server.
  4. Your network / firewall / proxy server may be preventing the text display from successfully connecting to our broadcast server. Please complete the Browser and Connection Test. For additional information, please see the eScription Trouble-Shooting Guide.

Q: Instead of the Internet Deposition text display I see a box with the message: "Unable to connect to Text Server. You may be being blocked by your firewall. Please contact your network administrator or this event's host.". What should I do?

A: There are a few situations that may result in this message being displayed.
  1. If you chose No (or Deny) when presented with a security warning, this message is being displayed because you did not give the text display permission to connect to our broadcast server. Please see Internet Deposition FAQ #3.
  2. Please refresh the web page. A temporary issue may have prevented the text display from making a successful connection to our broadcast server.
  3. If this problem persists after refreshing the page, your network / firewall / proxy server may be preventing you from connecting to our broadcast server. Please complete the Browser and Connection Test. For additional information, please see the eScription Trouble-Shooting Guide.

Q: I was sent a web page link for an Internet Deposition, and my web browser could not find the web page. What should I do?

A: This can result from a common flaw in many e-mail clients. When a web page link is longer than the area it is displayed in, the e-mail client may split the link into multiple lines, with only the first line highlighted as a link. The remaining portion of the original link will appear as normal text at the beginning of the next line. Please verify that the link that you clicked on, or copied was not split into multiple lines by your e-mail client.
Example:
Original link sent in e-mail: http://www.speche.com/Event.aspx?Org=123456789
Result in your e-mail client: http://www.speche.com/Event.aspx?Org=1234
56789
If the link was split into multiple lines, simply copy (Ctrl+c) the remaining portion of the link (the second line) and paste (Ctrl+v) it at the end of the URL in your web browsers Address bar.


Q: I was trying to view an Internet Deposition with Internet Explorer and received a pop-up to "download a Java virtual machine". I followed the links to Windows Update but I couldn't find anything about Java. What should I do?

A: Microsoft has withdrawn the download of new installations of the Microsoft virtual machine (Microsoft VM) from Windows Update. Please install the Java Plug-in on your computer to allow Java applications to run in your web browser. For additional information please see Internet Deposition FAQ #1 and General FAQ #4.



General FAQ
Product Tour FAQ
Internet Deposition FAQ
Webcast / Broadcast FAQ
C.A.R.T. FAQ

Webcast / Broadcast FAQ

1. Do I need to install anything on my computer to view a webcast with live captioning?

2. I received a security warning when trying to view a webcast with live captioning. What should I do?

3. When trying to view a webcast with live captioning, I chose No (or Deny) when I received a security warning. How do I make it ask me again, so I can see the text?

4. What is the best web browser for viewing a webcast with live captioning?

5. When trying to view a webcast with live captioning, I see a message saying: "Detecting Java Runtime Environment...". What should I do?

6. When trying to view a webcast with live captioning, I receive the message: "Your current security settings prohibit running ActiveX controls on this page. As a result, the page may not display properly.". What should I do?

7. When trying to view a webcast with live captioning, I see the message: "Java has been disabled in your web browser. You must enable Java to view the text display. Please see the eScription FAQ for additional information.". What should I do?

8. When trying to view a webcast with live captioning, I see the message: "Your web browser is not Java enabled. If you have disabled Java in your web browser, you must enable Java to view the text display. Otherwise, please download the Java Plug-in to enable Java within your web browser. Please see the eScription FAQ for additional information.". What should I do?

9. When trying to view a webcast with live captioning, instead of the text display, I see a grey box. What should I do?

10. When trying to view a webcast with live captioning, instead of the text display, I see a box with the message: "Click here to get the plugin". What should I do?

11. When trying to view a webcast with live captioning, I see a box with the message: "This event is currently not active. Please try again later by refreshing or reloading your browser. Contact this event's host with further questions.". What should I do?

12. When trying to view a webcast with live captioning, I see a black box with no text. What should I do?

13. When trying to view a webcast with live captioning, I see a box with the message: "Unable to connect to Text Server. You may be being blocked by your firewall. Please contact your network administrator or this event's host.". What should I do?

14. I copied or clicked on a web page link from an e-mail, and instead of the text display I see a box with the message: "This event is currently not active. Please try again later by refreshing or reloading your browser. Contact this event's host with further questions.". What should I do?

15. When trying to view a webcast with captioning, I received a pop-up to "download a Java virtual machine". I followed the links to Windows Update but I couldn't find anything about Java. What should I do?

16. I copied or clicked on a web page link from an e-mail, and my web browser could not find the web page. What should I do?


Q: Do I need to install anything on my computer to view a webcast with live captioning?

A: If a JRE (Java Runtime Environment) or JVM (Java Virtual Machine) was not installed with your operating system or your web browser, you may need to install the Java Plug-in to run Java applications in your web browser. Your web browser may offer you a link to download and install a JRE or Java Plug-in, if no JRE is present. If your web browser offers you a link to download and install a JRE, JVM, or Java Plug-in, please follow the instructions offered by your web browser. JRE / JVM versions, or versions of the Java Plug-in are available for Windows, Macintosh, Linux, and UNIX operating systems.
Windows / Internet Explorer Users: Microsoft has discontinued Java support in new Windows installations, requiring use of the Java Plug-in or similar software to view Java applications in Internet Explorer. See Removal of Java from Windows. While the stated target date is January 2, 2004, Microsoft appears to have ceased distribution of the Microsoft virtual machine (Microsoft VM) with new Windows installations or through Windows Update as of August 1, 2003. Please note that as of September 1, 2003, the pop-up provided by Internet Explorer to download and install a Java virtual machine will take you to Windows Update (where no Java virtual machine will be offered).


Q: I received a security warning when trying to view a webcast with live captioning. What should I do?

A: When opening the text display, a security pop-window will appear regarding installation of, or privileges for, an application from Stenograph L.L.C.. Depending on your web browser and Java Runtime Environment the exact content of this security warning may vary. Please choose Yes (or Grant) to load the text display. For additional information regarding the security warning please see Viewing eScription Events. Please note that in Internet Explorer, no security warnings will be issued if your Security Level is set to Low.


Q: When trying to view a webcast with live captioning, I chose No (or Deny) when I received a security warning. How do I make it ask me again, so I can see the text?

A: When opening the text display, a security pop-window will appear regarding installation of, or privileges for, an application from Stenograph L.L.C.. The response made to this security warning will be stored by your web browser and will remain in force until you close all browser windows. If you chose No (or Deny), you will need to close all web browser windows before you will receive this security warning again, and be able to choose Yes (or Grant) and view the text display. You must choose Yes (or Grant) to view the text display. For additional information regarding the security warning please see Viewing eScription Events.


Q: What is the best web browser for viewing a webcast with live captioning?

A: A wide variety of Java capable browsers are available for download and installation. We have listed a few browsers that have been recommended by our viewers. The listed browsers represent only a fraction of the browsers that are capable of showing the text display.
Windows: Internet Explorer (See Webcast / Broadcast FAQ #1 and General FAQ #4), Netscape, Mozilla
Macintosh: Netscape, Mozilla, Safari
Linux: Netscape, Mozilla
UNIX: Galeon, Mozilla


Q: When trying to view a webcast with live captioning, I see a message saying: "Detecting Java Runtime Environment...". What should I do?

A: When you load the captioning display, it will attempt to determine what application runtime environments are available within your web browser. This message should appear for less than a second.
If this message continues to be displayed, either your web browser is not capable of running a Java application or a setting in your web browser is preventing the captioning display from functioning properly.
Please review the possible reasons below.
  1. If you received a pop-up message stating "Your current security settings prohibit running ActiveX controls...", please see Webcast / Broadcast FAQ #6.
  2. If the web page contains a message stating "Java has been disabled in your web browser...", please see Webcast / Broadcast FAQ #7.
  3. If the web page contains a message stating "Your web browser is not Java enabled...", please see Webcast / Broadcast FAQ #8.
  4. If the web page contains a message stating "Click here to get the plugin...", please see Webcast / Broadcast FAQ #10.
  5. If you received a pop-up to "download a Java virtual machine...", please see Webcast / Broadcast FAQ #15.
  6. If "Detecting Java Runtime Environment...", appears at the top of the web page and none of the above messages appeared as a pop-up or on the web page, please review the options available for your web browser.
    • Internet Explorer: Please enable Active Scripting and Scripting of Java applets. If Active Scripting and Scripting of Java applets are already enabled, your web browser does not have the Microsoft VM or any other Java Runtime Environment (JRE) currently installed. Please install the Java Plug-in on your computer to allow Java applications to run in your web browser. For additional information please see Webcast / Broadcast FAQ #1 and General FAQ #4.
    • Netscape: Please enable JavaScript within your web browser. If JavaScript is already enabled, your web browser does not have a Java Runtime Environment (JRE) currently installed. Please install the Java Plug-in or go to the Netscape web site and download the version of the Plug-in offered by Netscape.
    • All other web browsers: Please enable JavaScript within your web browser. If JavaScript is already enabled, your web browser does not have a Java Runtime Environment (JRE) currently installed. Please install the Java Plug-in. Please note that not all web browsers are capable of running Java applications. If you receive this message after installing the Java Plug-in, you may still need to enable Java in web browser or you may need to use a different web browser to run Java applications.

Q: When trying to view a webcast with live captioning, I receive the message: "Your current security settings prohibit running ActiveX controls on this page. As a result, the page may not display properly.". What should I do?

A: To view the text display, you will need to modify your security settings in Internet Explorer.
  1. A security level of HIGH in Internet Explorer will generate this massage Java permissions are set to Disable Java. This security level will also disable Active Scripting and Scripting of Java applets. Please change your security level to Medium or enter the Custom Level and set both Active Scripting and Scripting of Java applets to Enable or Prompt, and set the Java Permissions for the Microsoft VM to anything other than Disable Java.
  2. If your security level is set to Custom, enter the Custom Level and set the Java Permissions for the Microsoft VM to anything other than Disable Java (and set both Active Scripting and Scripting of Java applets to Enable or Prompt).
  3. If you are running an older version of Internet Explorer (5.x) that has not been updated recently, please see the eScription Trouble-Shooting Guide for addition information on Internet Explorer security settings.

Q: When trying to view a webcast with live captioning, I see the message: "Java has been disabled in your web browser. You must enable Java to view the text display. Please see the eScription FAQ for additional information.". What should I do?

A: To view the text display, you will need to Enable Java in the settings / preferences of your web browser.


Q: When trying to view a webcast with live captioning, I see the message: "Your web browser is not Java enabled. If you have disabled Java in your web browser, you must enable Java to view the text display. Otherwise, please download the Java Plug-in to enable Java within your web browser. Please see the eScription FAQ for additional information.". What should I do?

A: If you received the messages offered in either or , please refer to the answer offered for that question.
If you received a message stating "Your current security settings prohibit running ActiveX controls...", please see Webcast / Broadcast FAQ #6.
If you received a message stating "Java has been disabled in your web browser...", please see Webcast / Broadcast FAQ #7.
Q: When trying to view a webcast with live captioning, instead of the text display, I see a grey box. What should I do?

A: Please review the following options:
  1. If you did not receive a security warning when opening the web page: It may have opened behind another window. Please minimize all open web browser and application windows. If you find a security warning pop-up window, please choose Yes (or Grant) to view the text display. If you do not find a security warning pop-up window please continue to number 3.
  2. If you received a security warning and chose Yes (or Grant): The text display is loading, but it is being prevented from initializing in your web browser. Please complete the Browser and Connection Test. This process will help us to determine why the text display is not working properly with your web browser or network. For additional information, please see the eScription Trouble-Shooting Guide.
  3. If a security warning was never issued: The text display is failing to load properly. Please complete the Browser and Connection Test. This process will help us to determine why the text display is not working properly with your web browser or network. For additional information, please see the eScription Trouble-Shooting Guide.

Q: When trying to view a webcast with live captioning, instead of the text display, I see a box with the message: "Click here to get the plugin". What should I do?

A: Your web browser has detected that you are trying to run a Java application without an installed Java Runtime Environment (JRE). Please click anywhere within the box and follow the instructions to install a JRE on your computer. After the installation is complete, you should see the following message within the box: "After installing the plugin, click here.". Please click anywhere within the box to view the text display.


Q: When trying to view a webcast with live captioning, I see a box with the message: "This event is currently not active. Please try again later by refreshing or reloading your browser. Contact this event's host with further questions.". What should I do?

A: There are a few reasons why you may see this message displayed.
  1. If you clicked on, or copied a link from an e-mail, please see Webcast / Broadcast FAQ #14.
  2. The Event that you are trying to access has ended, been rescheduled, or cancelled. Please confirm the status of the Event with the source of the e-mail, or the scheduling organization.
  3. A temporary Internet issue may have prevented a successful connection to our broadcast server, please refresh the web page.
  4. Your network / firewall / proxy server may be preventing the text display from connecting to an event on our broadcast server. Please confirm that your computer can connect our broadcast server by opening the Speche Communications home page and clicking on one of the Product Tours on the left menu. If you are attempting to view a Product Tour, please complete the Browser and Connection Test. For additional information, please see the eScription Trouble-Shooting Guide.

Q: When trying to view a webcast with live captioning, I see a black box with no text. What should I do?

A: There are a number of situations that may result in an empty text display.
  1. If you chose No (or Deny) when presented with a security warning, the text display will not have the necessary permissions to run within your web browser. Please see Webcast / Broadcast FAQ #3.
  2. The Event may not have issued any text since you connected to our broadcast server. The text display will only show text that has been received since you connected. You may have successfully connected to a live Event, but you might not see text for any of the following reasons:
    • The broadcast is not yet underway. It is common to allow access to the text display prior to the start time of an Event. Please confirm the start time of the Event.
    • The broadcast may have been delayed.
    • You may have connected to the broadcast during a scheduled break.
    • The broadcast may have ended.
    If you have reason to believe that you should be seeing text, you can confirm that your browser is capable of running our text display by opening the Speche Communications home page and choosing one of the Product Tours on the left menu.
  3. A temporary Internet issue may have prevented the text display from making a successful connection to our broadcast server. Please refresh the web page.
  4. Your network / firewall / proxy server may be preventing the text display from successfully connecting to our broadcast server. Please complete the Browser and Connection Test. For additional information, please see the eScription Trouble-Shooting Guide.

Q: When trying to view a webcast with live captioning, I see a box with the message: "Unable to connect to Text Server. You may be being blocked by your firewall. Please contact your network administrator or this event's host.". What should I do?

A: There are a few situations that may result in this message being displayed.
  1. If you chose No (or Deny) when presented with a security warning, this message is being displayed because you did not give the text display permission to connect to our broadcast server. Please see Webcast / Broadcast FAQ #3.
  2. Please refresh the web page. A temporary issue may have prevented the text display from making a successful connection to our broadcast server.
  3. If this problem persists after refreshing the page, your network / firewall / proxy server may be preventing you from connecting to our broadcast server. Please complete the Browser and Connection Test. For additional information, please see the eScription Trouble-Shooting Guide.

Q: I copied or clicked on a web page link from an e-mail, and instead of the text display I see a box with the message: "This event is currently not active. Please try again later by refreshing or reloading your browser. Contact this event's host with further questions.". What should I do?

A: This can result from a common flaw in many e-mail clients. When a web page link* is longer than the area it is displayed in, the e-mail client may split the link into multiple lines, with only the first line highlighted as a link. The remaining portion of the original link will appear as normal text at the beginning of the next line. Please verify that the link that you clicked on, or copied was not split into multiple lines by your e-mail client.
Example:
Original link sent in e-mail: http://www.speche.com/Event.aspx?Org=123456789
Result in your e-mail client: http://www.speche.com/Event.aspx?Org=1234
56789
If the link was split into multiple lines, simply copy (Ctrl+c) the remaining portion of the link (the second line) and paste (Ctrl+v) it at the end of the URL in your web browsers Address bar.

* If the web page link and the matching URL in your web browser appear to be appropriate, please see General FAQ #12.


Q: When trying to view a webcast with captioning, I received a pop-up to "download a Java virtual machine". I followed the links to Windows Update but I couldn't find anything about Java. What should I do?

A: Microsoft has withdrawn the download of new installations of the Microsoft virtual machine (Microsoft VM) from Windows Update. Please install the Java Plug-in on your computer to allow Java applications to run in your web browser. For additional information please see Webcast / Broadcast FAQ #1 and General FAQ #4.


Q: I copied or clicked on a web page link from an e-mail, and my web browser could not find the web page. What should I do?

A: This can result from a common flaw in many e-mail clients. When a web page link is longer than the area it is displayed in, the e-mail client may split the link into multiple lines, with only the first line highlighted as a link. The remaining portion of the original link will appear as normal text at the beginning of the next line. Please verify that the link that you clicked on, or copied was not split into multiple lines by your e-mail client.
Example:
Original link sent in e-mail: http://www.speche.com/Event.aspx?Org=123456789
Result in your e-mail client: http://www.speche.com/Event.aspx?Org=1234
56789
If the link was split into multiple lines, simply copy (Ctrl+c) the remaining portion of the link (the second line) and paste (Ctrl+v) it at the end of the URL in your web browsers Address bar.



General FAQ
Product Tour FAQ
Internet Deposition FAQ
Webcast / Broadcast FAQ
C.A.R.T. FAQ

C.A.R.T. FAQ

1. Do I need to install anything on my computer to view a C.A.R.T. Event?

2. I received a security warning when trying to view a C.A.R.T. Event. What should I do?

3. When opening a C.A.R.T. Event display page, I chose No (or Deny) when I received a security warning. How do I make it ask me again, so I can see the text?

4. What is the best web browser for viewing a C.A.R.T. Event?

5. How do I view a C.A.R.T. Event?

6. I was sent a web page link for a C.A.R.T. Event. When I go to the web page, it says "No C.A.R.T. Listing Available" at the top. What should I do?

7. I was sent a web page link for a C.A.R.T. Event. When I go to the web page, I can't find my C.A.R.T. Event. What should I do?

8. I was sent a web page link for a C.A.R.T. Event. When I go to the web page, there is prominent message saying: "Detecting Java Runtime Environment...". What should I do?

9. I was sent a web page link for a C.A.R.T. Event. When I go to the web page I receive the message: "Your current security settings prohibit running ActiveX controls on this page. As a result, the page may not display properly.". What should I do?

10. I was sent a web page link for a C.A.R.T. Event. When I go to the web page I see a box with the message: "Click here to get the plugin". What should I do?

11. I was sent a web page link for a C.A.R.T. Event. When I go to the web page I see the message: "Java has been disabled in your web browser. You must enable Java to view the text display. Please see the eScription FAQ for additional information." at the top of the page. What should I do?

12. I was sent a web page link for a C.A.R.T. Event. When I go to the web page I see the message: "Your web browser is not Java enabled. If you have disabled Java in your web browser, you must enable Java to view the text display. Otherwise, please download the Java Plug-in to enable Java within your web browser. Please see the eScription FAQ for additional information." at the top of the page. What should I do?

13. When trying to view a C.A.R.T. Event, instead of the text display I see a box with the message: "Unable to connect to Text Server. You may be being blocked by your firewall. Please contact your network administrator or this event's host.". What should I do?

14. I was sent a web page link for a C.A.R.T. Event, but my web browser can't find the web page. What should I do?

15. Instead of the C.A.R.T. text display, I see a grey box. What should I do?

16. Instead of the C.A.R.T. text display, I see a box with the message: "This event is currently not active. Please try again later by refreshing or reloading your browser. Contact this event's host with further questions.". What should I do?

17. I was sent a web page link for a C.A.R.T. Event. When I opened the web page with Internet Explorer, I received a pop-up to "download a Java virtual machine". I followed the links to Windows Update but I couldn't find anything about Java. What should I do?

18. When viewing a C.A.R.T. Event, I see a black box with no text. What should I do?

19. When I click on the Customize button, nothing happens. What should I do?

20. When I click on the View Transcript button, nothing happens. What should I do?

21. I received a web page link for a C.A.R.T. Event. When I followed the link, I was presented with a list of C.A.R.T. Events to choose from. What are these other C.A.R.T. Events?

22. I have web page links for several C.A.R.T. Events, but when I follow one of the web page links, I can only see that one C.A.R.T. Event listed. Why can't I see the others?


Q: Do I need to install anything on my computer to view a C.A.R.T. Event?

A: If a JRE (Java Runtime Environment) or JVM (Java Virtual Machine) was not installed with your operating system or your web browser, you may need to install the Java Plug-in to run Java applications in your web browser. Your web browser may offer you a link to download and install a JRE or Java Plug-in, if no JRE is present. If your web browser offers you a link to download and install a JRE, JVM, or Java Plug-in, please follow the instructions offered by your web browser. JRE / JVM versions, or versions of the Java Plug-in are available for Windows, Macintosh, Linux, and UNIX operating systems.
Windows / Internet Explorer Users: Microsoft has discontinued Java support in new Windows installations, requiring use of the Java Plug-in or similar software to view Java applications in Internet Explorer. See Removal of Java from Windows. While the stated target date is January 2, 2004, Microsoft appears to have ceased distribution of the Microsoft virtual machine (Microsoft VM) with new Windows installations or through Windows Update as of August 1, 2003. Please note that as of September 1, 2003, the pop-up provided by Internet Explorer to download and install a Java virtual machine will take you to Windows Update (where no Java virtual machine will be offered).


Q: I received a security warning when trying to view a C.A.R.T. Event. What should I do?

A: When opening the text display, a security pop-window will appear regarding installation of, or privileges for, an application from Stenograph L.L.C.. Depending on your web browser and Java Runtime Environment the exact content of this security warning may vary. Please choose Yes (or Grant) to load the text display. For additional information regarding the security warning please see Viewing eScription Events. Please note that in Internet Explorer, no security warnings will be issued if your Security Level is set to Low.


Q: When opening a C.A.R.T. Event display page, I chose No (or Deny) when I received a security warning. How do I make it ask me again, so I can see the text?

A: When opening the text display, a security pop-window will appear regarding installation of, or privileges for, an application from Stenograph L.L.C.. The response made to this security warning will be stored by your web browser and will remain in force until you close all browser windows. If you chose No (or Deny), you will need to close all web browser windows before you will receive this security warning again, and be able to choose Yes (or Grant) and view the text display. You must choose Yes (or Grant) to view the text display. For additional information regarding the security warning please see Viewing eScription Events.


Q: What is the best web browser for viewing a C.A.R.T. Event?

A: A wide variety of Java capable browsers are available for download and installation. We have listed a few browsers that have been recommended by our viewers. The listed browsers represent only a fraction of the browsers that are capable of showing the text display.
Windows: Internet Explorer (See C.A.R.T. FAQ #1 and General FAQ #4), Netscape, Mozilla
Macintosh: Netscape, Mozilla, Safari
Linux: Netscape, Mozilla
UNIX: Galeon, Mozilla


Q: How do I view a C.A.R.T. Event?

A: Please review the steps below, on viewing a C.A.R.T. Event.
  1. Either click on the web page link for the C.A.R.T. Event, or copy the link into the address bar of your browser.
  2. Choose your C.A.R.T. Event from a list of accessible C.A.R.T. Events.
  3. If Chat is offered with your C.A.R.T. Event, you will be asked to enter a name that will be used to identify you in the Chat Room.
  4. The main text display will load on the left side of the display page.
  5. A security pop-up may request permissions necessary to load and run the text display.
  6. If Chat is offered with your C.A.R.T. Event, a Chat area will open on the right hand side of the display page.
  7. You can modify the font, font size, text color, and background color in the main text display.
  8. You can customize the C.A.R.T. Display to fit your desktop. Depending on the size of your desktop (800x600, 1024x768, etc..) you may be offered options to change the window size.
  9. You can view an up to the second transcript of all text received by the text display.
  10. If you encounter any difficulties viewing a C.A.R.T. Event, please continue reviewing the questions offered in the C.A.R.T. FAQ.

Q: I was sent a web page link for a C.A.R.T. Event. When I go to the web page, it says "No C.A.R.T. Listing Available" at the top. What should I do?

A: This can result from a common flaw in many e-mail clients. When a web page link is longer than the area it is displayed in, the e-mail client may split the link into multiple lines, with only the first line highlighted as a link. The remaining portion of the original link will appear as normal text at the beginning of the next line. Please verify that the link that you clicked on, or copied was not split into multiple lines by your e-mail client.
Example:
Original link sent in e-mail: http://www.speche.com/Event.aspx?Org=123456789
Result in your e-mail client: http://www.speche.com/Event.aspx?Org=1234
56789
If the link was split into multiple lines, simply copy (Ctrl+c) the remaining portion of the link (the second line) and paste (Ctrl+v) it at the end of the URL in your web browsers Address bar.


Q: I was sent a web page link for a C.A.R.T. Event. When I go to the web page, I can't find my C.A.R.T. Event. What should I do?

A: The C.A.R.T. Event list will only display Live and Upcoming Events accessible by the C.A.R.T. Event link that you used. There are a few situations that could result in your C.A.R.T. Event no being listed.
  1. If you have web page links for multiple C.A.R.T. Events, please verify that you chose the correct web page link. Private C.A.R.T. Events can only be accessed by the web page link for that C.A.R.T. Event.
  2. This can result from a common flaw in many e-mail clients. When a web page link is longer than the area it is displayed in, the e-mail client may split the link into multiple lines, with only the first line highlighted as a link. The remaining portion of the original link will appear as normal text at the beginning of the next line. Please verify that the link that you clicked on, or copied was not split into multiple lines by your e-mail client.
    Example:
    Original link sent in e-mail: http://www.speche.com/Event.aspx?Org=123456789
    Result in your e-mail client: http://www.speche.com/Event.aspx?Org=1234
    56789
    If the link was split into multiple lines, simply copy (Ctrl+c) the remaining portion of the link (the second line) and paste (Ctrl+v) it at the end of the URL in your web browsers Address bar.
  3. The C.A.R.T. Event may have ended. Please verify the date and time of the C.A.R.T. Event with the scheduling organization.
  4. The C.A.R.T. Event may have been cancelled. Please verify the status of the C.A.R.T. Event with the scheduling organization.

Q: I was sent a web page link for a C.A.R.T. Event. When I go to the web page, there is prominent message saying: "Detecting Java Runtime Environment...". What should I do?

A: When you load the C.A.R.T. Event List web page, it will attempt to determine what application runtime environments are available within your web browser. This message should appear for less than a second.
If this message continues to be displayed, either your web browser is not capable of running a Java application or a setting in your web browser is preventing the C.A.R.T. Event List web page from functioning properly.
Please review the possible reasons below.
  1. If you received a pop-up message stating "Your current security settings prohibit running ActiveX controls...", please see C.A.R.T. FAQ #9.
  2. If the web page contains a message stating "Java has been disabled in your web browser...", please see C.A.R.T. FAQ #11.
  3. If the web page contains a message stating "Your web browser is not Java enabled...", please see C.A.R.T. FAQ #12.
  4. If the web page contains a message stating "Click here to get the plugin...", please see C.A.R.T. FAQ #10.
  5. If you received a pop-up to "download a Java virtual machine...", please see C.A.R.T. FAQ #17.
  6. If "Detecting Java Runtime Environment...", appears at the top of the web page and none of the above messages appeared as a pop-up or on the web page, please review the options available for your web browser.
    • Internet Explorer: Please enable Active Scripting and Scripting of Java applets. If Active Scripting and Scripting of Java applets are already enabled, your web browser does not have the Microsoft VM or any other Java Runtime Environment (JRE) currently installed. Please install the Java Plug-in on your computer to allow Java applications to run in your web browser. For additional information please see C.A.R.T. FAQ #1 and General FAQ #4.
    • Netscape: Please enable JavaScript within your web browser. If JavaScript is already enabled, your web browser does not have a Java Runtime Environment (JRE) currently installed. Please install the Java Plug-in or go to the Netscape web site and download the version of the Plug-in offered by Netscape.
    • All other web browsers: Please enable JavaScript within your web browser. If JavaScript is already enabled, your web browser does not have a Java Runtime Environment (JRE) currently installed. Please install the Java Plug-in. Please note that not all web browsers are capable of running Java applications. If you receive this message after installing the Java Plug-in, you may still need to enable Java in web browser or you may need to use a different web browser to run Java applications.

Q: I was sent a web page link for a C.A.R.T. Event. When I go to the web page I receive the message: "Your current security settings prohibit running ActiveX controls on this page. As a result, the page may not display properly.". What should I do?

A: To view the text display, you will need to modify your security settings in Internet Explorer.
  1. A security level of HIGH in Internet Explorer will generate this message because Java permissions are set to Disable Java. This security level will also disable Active Scripting and Scripting of Java applets. Please change your security level to Medium or enter the Custom Level and set both Active Scripting and Scripting of Java applets to Enable or Prompt, and set the Java Permissions for the Microsoft VM to anything other than Disable Java.
  2. If your security level is set to Custom, enter the Custom Level and set the Java Permissions for the Microsoft VM to anything other than Disable Java (and set both Active Scripting and Scripting of Java applets to Enable or Prompt).
  3. If you are running an older version of Internet Explorer (5.x) that has not been updated recently, please see the eScription Trouble-Shooting Guide for addition information on Internet Explorer security settings.

Q: I was sent a web page link for a C.A.R.T. Event. When I go to the web page I see a box with the message: "Click here to get the plugin". What should I do?

A: Your web browser has detected that you are trying to run a Java application without an installed Java Runtime Environment (JRE). Please click anywhere within the box and follow the instructions to install a JRE on your computer. After the installation is complete, you should see the following message within the box: "After installing the plugin, click here.". Please click anywhere within the box to view the text display.


Q: I was sent a web page link for a C.A.R.T. Event. When I go to the web page I see the message: "Java has been disabled in your web browser. You must enable Java to view the text display. Please see the eScription FAQ for additional information." at the top of the page. What should I do?

A: To view the text display, you will need to Enable Java in the settings / preferences of your web browser.


Q: I was sent a web page link for a C.A.R.T. Event. When I go to the web page I see the message: "Your web browser is not Java enabled. If you have disabled Java in your web browser, you must enable Java to view the text display. Otherwise, please download the Java Plug-in to enable Java within your web browser. Please see the eScription FAQ for additional information." at the top of the page. What should I do?

A: Please review the options available for each browser.
Q: When trying to view a C.A.R.T. Event, instead of the text display I see a box with the message: "Unable to connect to Text Server. You may be being blocked by your firewall. Please contact your network administrator or this event's host.". What should I do?

A: There are a few situations that may result in this message being displayed.
  1. If you chose No (or Deny) when presented with a security warning, this message is being displayed because you did not give the text display permission to connect to our broadcast server. Please see C.A.R.T. FAQ #3.
  2. Please refresh the web page. A temporary issue may have prevented the text display from making a successful connection to our broadcast server.
  3. If this problem persists after refreshing the page, your network / firewall / proxy server may be preventing you from connecting to our broadcast server. Please complete the Browser and Connection Test. For additional information, please see the eScription Trouble-Shooting Guide.

Q: I was sent a web page link for a C.A.R.T. Event, but my web browser can't find the web page. What should I do?

A: This can result from a common flaw in many e-mail clients. When a web page link is longer than the area it is displayed in, the e-mail client may split the link into multiple lines, with only the first line highlighted as a link. The remaining portion of the original link will appear as normal text at the beginning of the next line. Please verify that the link that you clicked on, or copied was not split into multiple lines by your e-mail client.
Example:
Original link sent in e-mail: http://www.speche.com/Event.aspx?Org=123456789
Result in your e-mail client: http://www.speche.com/Event.aspx?Org=1234
56789
If the link was split into multiple lines, simply copy (Ctrl+c) the remaining portion of the link (the second line) and paste (Ctrl+v) it at the end of the URL in your web browsers Address bar.


Q: Instead of the C.A.R.T. text display, I see a grey box. What should I do?

A: Please review the following options:
  1. If you did not receive a security warning when opening the web page: It may have opened behind another window. Please minimize all open web browser and application windows. If you find a security warning pop-up window, please choose Yes (or Grant) to view the text display. If you do not find a security warning pop-up window please continue to number 3.
  2. If you received a security warning and chose Yes (or Grant): The text display is loading, but it is being prevented from initializing in your web browser. Please complete the Browser and Connection Test. This process will help us to determine why the text display is not working properly with your web browser or network. For additional information, please see the eScription Trouble-Shooting Guide.
  3. If a security warning was never issued: The text display is failing to load properly. Please complete the Browser and Connection Test. This process will help us to determine why the text display is not working properly with your web browser or network. For additional information, please see the eScription Trouble-Shooting Guide.

Q: Instead of the C.A.R.T. text display, I see a box with the message: "This event is currently not active. Please try again later by refreshing or reloading your browser. Contact this event's host with further questions.". What should I do?

A: There are a few reasons why you may see this message displayed.
  1. The C.A.R.T. Event that you are trying to access has not yet started or has been re-scheduled. Please confirm that Date and Time of the C.A.R.T. Event that you are trying to attend.
  2. The C.A.R.T. Event that you are trying to access may have ended while you were viewing the C.A.R.T. Event List page. Please refresh the C.A.R.T. Event List page to confirm that the C.A.R.T. Event is still active.
  3. Please refresh the web page. A temporary Internet issue may have prevented a successful connection to our broadcast server.
  4. Your network / firewall / proxy server may be preventing the text display from connecting to an event on our broadcast server. Please confirm that your computer can connect our broadcast server by opening the Speche Communications home page and clicking on one of the Product Tours on the left menu. If you are attempting to view a Product Tour, please complete the Browser and Connection Test. For additional information, please see the eScription Trouble-Shooting Guide.

Q: I was sent a web page link for a C.A.R.T. Event. When I opened the web page with Internet Explorer, I received a pop-up to "download a Java virtual machine". I followed the links to Windows Update but I couldn't find anything about Java. What should I do?

A: Microsoft has withdrawn the download of new installations of the Microsoft virtual machine (Microsoft VM) from Windows Update. Please install the Java Plug-in on your computer to allow Java applications to run in your web browser. For additional information please see C.A.R.T. FAQ #1 and General FAQ #4.


Q: When viewing a C.A.R.T. Event, I see a black box with no text. What should I do?

A: There are a number of situations that may result in an empty text display.
  1. If you chose No (or Deny) when presented with a security warning, the text display will not have the necessary permissions to run within your web browser. Please see C.A.R.T. FAQ #3.
  2. The Event may not have issued any text since you connected to our broadcast server. The text display will only show text that has been received since you connected. You may have successfully connected to a live C.A.R.T. Event, but you might not see text for any of the following reasons:
    • The session is not yet underway. It is common to allow access to the text display prior to the start time of an Event. Please confirm the start time of the Event.
    • The session may have been delayed.
    • You may have connected to the session during a scheduled break.
    • The session may have ended.
    If you have reason to believe that you should be seeing text, you can confirm that your browser is capable of running our text display by opening the Speche Communications home page and choosing one of the Product Tours on the left menu.
  3. Please refresh the web page. A temporary Internet issue may have prevented the text display from making a successful connection to our broadcast server.
  4. Your network / firewall / proxy server may be preventing the text display from successfully connecting to our broadcast server. Please complete the Browser and Connection Test. For additional information, please see the eScription Trouble-Shooting Guide.

Q: When I click on the Customize button, nothing happens. What should I do?

A: If you are running software that will block pop-ups, it may prevent the Customize page from opening. Many pop-up blockers offer ways to disable the blocking for a specific web page or link, such as holding the Ctrl key when clicking on a link. Please read the help or instructions that came with your pop-up blocker to learn how disable it for a given link. Please note that it may be necessary to completely disable the pop-up blocker while using our web site, if no alternative can be found.


Q: When I click on the View Transcript button, nothing happens. What should I do?

A: If you are running software that will block pop-ups, it may prevent the Transcript page from opening. Many pop-up blockers offer ways to disable the blocking for a specific web page or link, such as holding the Ctrl key when clicking on a link. Please read the help or instructions that came with your pop-up blocker to learn how disable it for a given link. Please note that it may be necessary to completely disable the pop-up blocker while using our web site, if no alternative can be found.


Q: I received a web page link for a C.A.R.T. Event. When I followed the link, I was presented with a list of C.A.R.T. Events to choose from. What are these other C.A.R.T. Events?

A: By default all C.A.R.T. Events are Private sessions. Private sessions can only be accessed by using the web page link provided for that C.A.R.T. Event. The organization that is facilitating the C.A.R.T. text has the option to make a C.A.R.T. Event a Public session. Public sessions scheduled by an organization can be viewed by anyone possessing a web page link to any C.A.R.T. Event provided by that organization. The other C.A.R.T. Events are Public sessions scheduled by your C.A.R.T. facilitator.


Q: I have web page links for several C.A.R.T. Events, but when I follow one of the web page links, I can only see that one C.A.R.T. Event listed. Why can't I see the others?

A: By default all C.A.R.T. Events are Private sessions. Private sessions can only be accessed by using the web page link provided for that C.A.R.T. Event. If all of your C.A.R.T. Events are Private sessions, the C.A.R.T. Event list will only offer the C.A.R.T. Event associated with the chosen web page link.